Return and Refund Policy
We value your satisfaction and strive to provide high-quality towels and cleaning cloths. If you are not completely satisfied with your purchase, our return and refund policy outlines your options and the process to make it simple and transparent.
1. Eligibility for Returns
- Returns are accepted within 15 days of the delivery date.
- Only items purchased directly from us are eligible for return.
- Items must be unused, unwashed, and in their original packaging.
- Towels and cleaning cloths that are soiled, damaged, or altered after delivery cannot be accepted for return.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made towels/cleaning cloths.
- Clearance or discounted sale items (unless defective).
- Items showing signs of wear, washing, or damage caused by misuse.
3. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us immediately.
- We may request photographic evidence of the defect or damage.
- Defective or damaged items are eligible for a full refund or replacement.
4. Return Process
- Contact our customer support at Bhutadaharsh11@gmail.com within 15 days of delivery.
- Provide your order number, product details, and reason for return.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to the return address provided by our support team.
- Keep the shipping receipt or tracking number for reference.
5. Refund Process
- Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Shipping charges are non-refundable, except in cases of defective or incorrect products.
- Partial refunds may be issued if the product shows signs of use or missing original packaging.
6. Exchange Policy
- Exchanges are subject to product availability.
- If you wish to exchange a product, please follow the same return procedure and indicate your preferred replacement item.
7. Cancellation Policy
- Orders can be cancelled before shipment.
- If the order has already been shipped, it must be returned following the standard return process.
8. Contact Customer Support
For any questions, returns, or refund requests, contact our support team at:
Email: Bhutadaharsh11@gmail.com